Conversation Styles Impact Results
Posted by Beth on June 13, 2009 under Sales Tips & Techniques, The Mental Game - Mind Sets for Achievement, The Mental Game of Life | 
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I’m still thinking about communication – it is critical to our sales ability, and our ability to create what we want in our life.
Conversations are the most effective communication – they require instant response and adjustment to the other parties involved. When I’m writing something like this, I may have a point in mind, but there’s no feedback. There are no eyes to blink or look at me or away; no voice to listen to for texture or tone or speed of delivery. I don’t even know if you’re yawning or have already gone elsewhere.
Writing is done in a vacuum -my own little created world.
Speaking with others requires that we internalize the information from the body language and delivery as well as the meanings of the words. In many pre-literate cultures, tonality and gesture can totally reverse word meanings. This we can also do today – scarcasm and irony are gradations of that.
So, you must be aware and alert for the underlying and unspoken meanings in conversations. Sometimes we intentionally ignore these signals, plowing ahead with our agenda. We can do this from the thought that if we just talk loud enough and fast enough the other will have to agree. Or perhaps will be too polite to disagree, and we will arrive at our desired end result.
This almost never works. And if it does appear to work, it is usually for a short time only – then the results fall apart – into an unhapy customer, partner or child.
Worse case is that we ignore the signals because we are so self absorbed that we literally do not see them. Then we are unpleasantly surprised that the outcome does not materialize.
My point here is that Communication is a Two-Way Street. If you want results from any conversation, you must be awake, aware and alert to everything happening.
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